Accuracy and accountability

Corrections policy

How rule changes, factual errors and unclear labels are reviewed and corrected.

01

Report with evidence

Use the contact form and include the page URL, the exact statement, the date observed and an official source where possible. Do not include sensitive ticket data.

02

Review order

Safety-critical and money-related errors are prioritised, followed by live-data mapping, rule explanations, translations and presentation issues.

03

Visible corrections

Material editorial changes should update the page date or correction note. Provider outages are labelled as availability issues and are not replaced with invented data.