Check the booking before interpreting the status
Use the PNR printed on the ticket. Compare the train, boarding date, class and boarding point with your booking. The booking status and current status are separate fields; current status can change before the final chart. An old screenshot is not a fresh enquiry.
Read every passenger row
Imagine a family booking with three rows. Do not stop after reading the first passenger. Make a small private checklist for each person: current status, coach and berth. A missing field means you must verify it; do not copy a berth from another passenger's row or assume everyone has the same allocation.
A practical example
If an example result shows booking WL/12 and current CNF, read those as an earlier waiting position and a confirmed current status. If the coach is blank, use the official enquiry to check the allocation instead of guessing a coach. This example is illustrative and is not a real ticket or a confirmation prediction.
When the two services disagree
Check when each result was fetched and whether you used the same booking. Avoid repeatedly refreshing multiple tools. Open the official enquiry directly, then verify any boarding decision through railway channels. Report a display problem using the button below a RailQ result; it sends a tool identifier and problem code, not your ticket.
Can I send my PNR to support?
A public screenshot is usually unnecessary. Start with the page name, what you clicked and the error message. Hide the PNR, passenger names, contact details and ticket QR code. RailQ does not need your IRCTC password, OTP or payment information to investigate a broken page.
Where confirmation chances fit into your result
Current status answers what the booking shows now. The optional confirmation estimate answers a different question about a possible future outcome. For supported WL/RAC results, use the separate confirmation-chance button, then read the explanation before acting. Keep checking every passenger row; a booking-level percentage must not be presented as a guaranteed individual berth.